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Banking Services
Management Courses

 

CERTIFICATE IV IN BANKING SERVICES

The Certificate IV in Banking Services prepares you for jobs requiring specialist understanding of financial products and services. 

Core Units 

  • Implement customer service standards

  • Contribute to health and safety of self and others

  • Use business technology

  • Apply principles of professional practice to work in the financial services industry

  • Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units

  • Sell financial products and services

  • Implement a sales plan

  • Assess credit applications

  • Establish client relationship and analyse needs

  • Develop, present and negotiate client solutions

  • Manage personal work priorities and professional development

  • Coordinate implementation of customer service strategies

Course Duration: 38 weeks (incl. 8 weeks holiday)
The Australian student visa allows you to work 40 hours per fortnight during academic weeks and full-time during school holidays.

Banking Services Career - Tasks & Responsibilities

The skills and knowledge developed through the Cert. IV in Banking Services prepares you for work in banking, customer contact centres, or retail financial services environments.

Occupations

  • Credit and Loans Officer

  • Mobile Banking Consultant

  • Lending Officer

  • Bank Senior Officer 

 

DIPLOMA OF BANKING SERVICES MANAGEMENT

For more advanced roles in banking, the Diploma of Banking Services Management helps you implement workplace information systems, manage people performance, and monitor and manage small business operations.

Core Units

  • Implement workplace information system

  • Manage people performance

  • Monitor and manage small business operations

  • Develop and nurture relationships with clients, other professionals and third party referrers

  • Apply principles of professional practice to work in the financial services industry

Elective Units

  • Lead and manage a sales team
  • Monitor market opportunities
  • Apply advanced selling techniques to selling of financial products and services
  • Manage banking and service strategy for small business customers
  • Manage services in a Business Transaction Centre
  • Build and sustain an innovative work environment
  • Align banking products with the needs of small business customers

Course Duration: 1 year (incl. 12 weeks holiday)
The Australian student visa allows you to work 40 hours per fortnight during academic weeks and full-time during school holidays.

 

Dipl. of Banking Services Management Career - Tasks & Responsibilities

The Diploma of Financial Services Management helps you to prepare for more senior roles in deposit-taking institutions including banking, customer contact centres, or retail financial services.

Occupations

  • Team Leader (Contact Centre)

  • Branch Manager

  • Contact Centre Manager

  • Small Business Banking Manager

Job Opportunities

Seek

LinkedIn

indeed

What level of qualification is a Diploma? Click here to read more...

 

ADVANCED DIPLOMA OF BANKING SERVICES MANAGEMENT

The Advanced Diploma of Banking Services Management is designed to elevate you to senior management or sales and service job roles within team and business environments. Learn to manage your team to deliver quality customer service, to apply leadership and guidance across your organisation, and manage innovation and continuous improvement.

Core Units 

  • Build and maintain relationships with small business stakeholders

  • Monitor performance in sales of financial products or services

  • Apply principles of professional practice to work in the financial services industry

  • Manage quality customer service

  • Provide leadership across the organisation

  • Manage people performance

  • Manage innovation and continuous improvement

  • Identify and evaluate marketing opportunities in the financial services industry

Elective Units

  • Develop and implement risk mitigation plan

  • Develop and implement strategic plans

  • Develop and manage a budget

  • Establish or review marketing, client services and supplier relationships

  • Develop and manage financial systems

  • Develop and cultivate collaborative partnerships and relationships

Course Duration: 1 year (incl. 12 weeks holidays)
The Australian student visa allows you to work 40 hours per fortnight during academic weeks and full-time during school holidays.

 

Advanced Diploma of Banking Services - Tasks & Responsibilities

The Advanced Diploma of Banking Services qualification is designed to flexibly reflect senior management and/or sales and service job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments. Individuals with this qualification work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.

Occupations

  • Regional Executive

  • Senior Manager in the Contact Centre

  • Business Banking Managers / Account Executives

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